CONTINUING EDUCATION GRIEVANCE POLICY
PROCEDURES FOR DEALING WITH PARTICIPANT COMPLAINTS
Southeast Psych Nashville is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Southeast Psych Nashville will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Administrator/Education Chair, Dr. Mizell, in consultation with the co-directors of the Southeast Psych Nashville continuing education committee, Drs. King and Verhaagen.
While Southeast Psych Nashville goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the presenters, committee members, or administrative staff, which require intervention and/or action on the part of Southeast Psych Nashville and its staff. This procedural description serves as a guideline for handling such grievances.
WHEN A PARTICIPANT, EITHER ORALLY OR IN WRITTEN FORMAT, FILES A GRIEVANCE AND EXPECTS ACTION ON THE COMPLAINT, THE FOLLOWING ACTIONS WILL BE TAKEN:
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Director, Dr. Mizell (or co-director Dr. King), will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Director, Dr. Mizell, will mediate and will be the final arbitrator. If the participant requests action, the Director will:
- attempt to move the participant to another workshop or
- provide a credit for a subsequent year’s workshop or
- Action will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
- provide a partial or full refund of the workshop fee.
- Action will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
- If the grievance concerns the Southeast Psych Nashville CE program, in a specific regard, the CE Director, Dr. Mizell, will attempt to arbitrate.
Contact Name: Danielle Mizell, PsyD Email: dmizell@southeastpsych.com
Telephone: 615-373-9955
Address: 5409 Maryland Way Suite 202
Brentwood, TN 37027
*If Dr. Mizell is the instructor, alternate contact info:
Contact Name: Lauren King, PsyD Email: lking@southeastpsych.com
Telephone: 615-373-9955
Address: 5409 Maryland Way Suite 202
Brentwood, TN 37027
